Collection of Information

Lifestyle Communities® collects personal information in order to carry on the business of building and operating affordable residential communities. The primary purpose of collection of personal information is to allow Lifestyle Communities® to communicate with existing and potential customers. From time to time, members of Lifestyle Communities® conduct surveys, sales events, information events and other sales and marketing events for potential customers and new customers. We may use and collect personal information for marketing purposes and to improve our customer services. If you do not wish us to use your personal information for marketing purposes please contact our Privacy Officer (contact details below).

Types of personal information we collect

We collect a variety of personal information including the names and contact details of our customers, potential customers and people we do business with.

To whom is Personal Information Disclosed?

Information to be collected from customers is to be relevant and appropriate for operating the Lifestyle Communities® business.
Where practical it is Lifestyle Communities®’ policy to collect the information from the individual concerned. Lifestyle Communities® may collect information in particular circumstances about personal preferences to assist Lifestyle Communities® in its marketing initiatives.
From time to time Lifestyle Communities® may employ third party advertising companies who are used to measure the effectiveness of any advertising by monitoring traffic on the website. Any information collected is anonymous and does not identify people. Lifestyle Communities® also completes marketing initiatives where users of the Lifestyle Communities® website submit details of a potential customer who they feel would benefit from learning more about the Lifestyle Communities® product and the submitters of this information (including name, email and phone number) acknowledge that they have received permission to have these details submitted on their behalf.

How Information is collected?

Personal information is generally collected through the various Lifestyle Communities® websites, the internet, at shows, displays, open days, competitions, questionnaires, surveys, luncheons, dinners, talks at community groups (including but not limited to RSL, and bowls clubs), at actual Lifestyle Communities® locations and other places. Phone calls made with our contact centre team, and information that you share with us, are recorded using software called 3CX, for training purposes.

Security of Information

No employee is able to access information they do not require for the proper carrying on of their job. There are passwords and security accesses in place to restrict access of confidential and personal information about individuals to those that need it in the carrying on of their positions. Lifestyle Communities® does not sell personal information to companies outside Lifestyle Communities®. Lifestyle Communities® does not disclose or sell personal information overseas.

Accessing your personal information held by us

You may request access to your personal information held by us by contacting our Privacy Officer (contact details above). In most cases we will provide you with access to your personal information but there are circumstances where we are permitted to refuse access and we reserve our right to do so. In most cases we will provide you with access to your personal information free of charge. However, we reserve the right to recover our reasonable costs of providing you with access to your personal information held by us. If we decided to charge you for accessing your personal information, we will notify you of this beforehand.

Correcting your personal information

If you believe that we hold personal information about you that is wrong (which include inaccurate, out of date, incomplete, irrelevant or misleading), you may request that we correct the personal information. If you wish to make such a request, you should contact our Privacy Offer (contact details below).

Where we are satisfied that the personal information is wrong, we will take such steps (if any) as are reasonable in the circumstances to correct the personal information.

Opting out from direct marketing

If you do not wish your personal information be used or disclosed by us for the purposes of direct marketing please contact our Privacy Officer (contact details below).

Complaining about a breach of privacy by us including a breach of our obligations under the Australian Privacy Principles

If you believe that we have acted in a manner that breaches your privacy (including under the Australian Privacy Principles) we recommend that you contact our Privacy Officer (contact details above) in the first instance. If you believe that you have provided us with a reasonable opportunity to resolve your complaint but we have not done so, you may contact the Office of the Australian Information Commissioner (information about the OAIC can be found at: https://www.oaic.gov.au/about-us/contact-us/

Investors/Shareholders of Lifestyle Communities®

Melbourne - Yarra Falls Office.

Yarra Falls, 452 Johnston Street, Abbotsford, VIC, 3067

Phone: +61 03 9415 5000

You should contact the Computershare Privacy Officer if you as an investor/shareholder have a complaint about privacy or would like access to your details/update your information, which Computershare hold on behalf of Lifestyle Communities®. For your protection they may only disclose personal information if their internal procedures are satisfied. If you are not satisfied by Computershare’s response to your privacy concerns you should contact the Lifestyle Communities® Privacy Officer.

However if your securities holding is sponsored by a broker, Computershare will not be able to update your personal information. You will need to contact your broker to do this.

Information Collected from our Website

Lifestyle Communities® collects the information regarding visitors to our websites: information regarding what pages are accessed. Lifestyle Communities® collects and logs this information for statistical purposes.

Through the use of a cookie, Lifestyle Communities® can record the pages you visit and the information you require. Through analysis of these records, Lifestyle Communities® endeavours to provide you with an improved service when you revisit Lifestyle Communities® website.

We also collect information volunteered by you through website registrations. This information is used to fulfil on your request for more information. Lifestyle Communities® endeavours to use and disclose your personal information only in limited circumstances.

A cookie is a small data file that a website may write to your hard drive when you visit them. A cookie file can contain information, such as a user ID, that the website uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data off your hard disk or read cookie files created by other websites. The Lifestyle Communities® website uses cookies to track user traffic patterns and to better serve you when you revisit the website. You can set your browser to notify you when you receive a cookie, providing you with the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser.

Security

Lifestyle Communities® takes all reasonable security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure.

Changes to Lifestyle Communities® Privacy Statement

Lifestyle Communities® reserves the right to modify or amend this statement at any time and will provide an update of the policy on the Lifestyle Communities® Website if it has been changed. If you have any further questions about the Lifestyle Communities® Privacy Statement please contact the Lifestyle Communities® Privacy Officer.

Contact Us

If you wish to opt out from receiving direct marketing information, or correct or update your personal information that Lifestyle Communities® may hold, please contact the Privacy Officer:

Email: [email protected]

Or write to:

Privacy Officer

Lifestyle Communities

Level 5, 101 Moray St,

South Melbourne VIC 3205

Lifestyle Communities® Privacy Policy

This Policy is intended to set out Lifestyle Communities® Limited and its related companies (“Lifestyle Communities®”) approach to complying with the Privacy Act (Cth) 1988 (“Privacy Act”) including the Australian Privacy Principles. This policy relates to the collection, storage and use of personal information.

Lifestyle Communities® has an appointed privacy officer. This person is responsible for implementing the privacy policy and the person to whom any queries or complaints should be referred.